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Work at the Newport Art Museum

Careers at the Newport Art Museum

Museum Experience Coordinator

This position reports to the Directors of Community Engagement and Marketing

 

Summary:

The Museum Experience Coordinator manages the frontline of the Museum and is primarily responsible for providing visitors with a high level of seamless service and an exceptional Museum experience supportive of the Museum’s mission and strategic objectives. Ideally, a guest’s interaction, no matter how brief, advances a relationship based on important intellectual, and personal connections. How this active participation in the life of the Museum is fostered will be the collective responsibility of the Coordinator and the Museum Experience Team, in collaboration with the dedicated staff of the Museum.

The Coordinator, in concert with the Director of Community Engagement, administers standards, policies and procedures, and provides strong leadership and supervision for a dedicated team of approximately 5 Museum Experience Associates. As key Museum representatives, the Coordinator and Associate team are responsible for ensuring that all guests have a positive and meaningful experience at the Museum, and that they are aware of the many ways they can stay involved. The Coordinator oversees the development and implementation of visitor surveys and makes informed recommendations for improvement.

 

MAJOR RESPONSIBILITIES:

  • Maintain regular shifts at the Museum front desk
  • Schedule the Museum Experience Associates to meet the needs of the Museum, including the reception desks during regular Museum hours of operation, staffing of special events, evening functions, and occasional off-site programs
  • Assist in projecting revenue goals for admissions and expense budgets for payroll
  • Maintain familiarity with emergency procedures and ability to implement if necessary and help coordinate an evacuation of the Museum in the event of an emergency
  • Work with the Museum’s Director of Community Engagement, Education, Curatorial, Marketing and Advancement to train and supervise the Museum Experience Associate team members to meet the Museum’s high professional standards, which include:
  • Welcome, process, direct all visitors, tour groups, vendors and members of the general public, professionally and promptly
  • Maintain a well-informed working knowledge of the Museum’s exhibitions, history, special events and programs, classes, and membership opportunities, and accurately educate visitors
  • Facilitate the timely and polite resolution of questions or complaints
  • Act as and support Museum security with respect to visitors and conduct routine gallery checks
  • Opening/closing and alarming Museum buildings
  • Take and direct incoming phone calls, mail and deliveries
  • Process check, cash, credit card, and square payments
  • Maintain accurate financial records that match attendance records
  • Collaborate with other Museum departments to design and pilot initiatives to increase paid visitorship, event attendance, visitor engagement, and membership base, including:
  • Assist with Marketing initiatives including designing print and online collateral materials and signage for programs, special events, membership, education and engagement activities, ensuring information is current and branding is consistent
  • Assist the Development Department with increasing corporate and institutional memberships, initiating strategic partnerships with the hospitality industry, and supporting collaborative partnerships with local businesses.
  • Assist the Marketing Department with keeping the Museum’s social media presence current.
  • Oversee the maintenance of the Museum’s extensive photo database for the Marketing Department
  • Oversee the Museum’s presence in online event calendars, and monitor the Museum’s online profile and reviews
  • Develop strategic relationships with the hospitality/concierge sectors, libraries, universities, private schools and local businesses to increase corporate and institutional support and memberships
  • Oversee the development and implementation of visitor surveys, evaluation of data, assessment of the visitor experience. Conduct market research to make informed recommendations for growth, expansion, and improvement
  • Maintain accurate electronic visitor attendance and financial records, analyze attendance trends and generate quarterly attendance reports

 

BACKGROUND & QUALIFICATIONS:

  • Bachelor’s Degree in Arts Administration, Museum Studies, or other related field
  • Marketing and Graphic Design experience a plus
  • Professional experience involving interaction with the public, preferably in a hospitality/tourism/attraction-like setting
  • Proficiency in Microsoft Office Suite, Google platforms, Mailchimp, Photoshop, InDesign, Facebook/Instagram/Twitter Social Media platforms

 

SKILLS & ABILITIES:

  • Strong customer service, interpersonal and public relations skills; ability to communicate effectively with individuals of varying social and cultural backgrounds, children and families. Knowledge of arts and cultural audiences preferred
  • Clear and effective verbal/written communication skills
  • Ability to understand and balance priorities, with strong attention to detail, while meeting deadlines
  • Dependability, flexibility, adaptability and ability to thrive in a dynamic, collaborative team environment
  • Ability to represent the museum with a high level of integrity and professionalism, adhere to museum policies and support management decisions in a positive, professional manner
  • Fluency with Ipad and Square transactions, Credit Card machine transactions, and multi-line telephone system
  • Must be available Saturdays, occasional Sundays and evenings for Museum events
  • Able to go up and down stairs, sustain periods of prolonged standing, and perform occasional lifting of up to 25 pounds
  • CPR certification required (will train)
  • Bilingual (English/Spanish) a plus

 

COMPENSATION: 

This is a part time, 4 day per week, hourly position with commensurate vacation and personal time.

 

AVAILABILITY: 

Wednesday - Saturday, 9:30 am - 5:30 pm

 

Qualified candidates should send a cover letter, current résumé, three references, and salary requirements to: jobs@newportartmuseum.org. No phone calls please.

 

The Newport Art Museum is an equal opportunity employer. For more information about the position and the Newport Art Museum, please visit our website www.newportartmuseum.org. This position is a part-time position with no benefits. Applications will be accepted until the position is filled.

 

The Newport Art Museum & Art Association, established in 1912, educates and inspires a diverse audience by collecting, preserving, exhibiting and interpreting historic and contemporary visual arts of the highest quality with an emphasis on the rich heritage of the Newport region, and integrates appreciation for the arts and art-making into all its programs. The Museum is fully accredited by the American Association of Museums.

 


 

Museum Experience Associate

This position reports to the Museum Experience Coordinator

 

Summary:

The Museum Experience Associate is primarily responsible for providing visitors with a high level of seamless service and an exceptional Museum experience supportive of the Museum’s mission and strategic objectives. Ideally, a guest’s interaction, no matter how brief, advances a relationship based on important intellectual, and personal connections. As key Museum representatives, the Associate team is responsible for ensuring that all guests have a positive and meaningful experience at the Museum, and that they are aware of the many ways they can stay involved. How this active participation in the life of the Museum is fostered will be the collective responsibility of the Coordinator and the Museum Experience Team, in collaboration with the dedicated staff of the Museum.

 

MAJOR RESPONSIBILITIES:

  • Maintain regular shifts at the Museum front desk
  • Represent the Museum during special events, evening functions, and off-site programs
  • Maintain familiarity with emergency procedures and ability to implement if necessary and help coordinate an evacuation of the Museum in the event of an emergency
  • Meet and maintain the Museum’s high professional standards, which include:
  • Welcome, process, direct all visitors, tour groups, vendors and members of the general public, professionally and promptly
  • Maintain a well-informed working knowledge of the Museum’s exhibitions, history, special events and programs, classes, and membership opportunities, and accurately educate visitors
  • Facilitate the timely and polite resolution of questions or complaints
  • Execute visitor surveys to assessment of the visitor experience
  • Support Museum security with respect to visitors, conduct routine gallery checks
  • Opening/closing and alarming Museum buildings
  • Take and direct incoming phone calls, mail and deliveries
  • Process check, cash, credit card, and square payments
  • Maintain accurate financial records that match attendance records

 

Under the direction of the Museum Experience Coordinator, execute initiatives designed to increase paid visitorship, event attendance, visitor engagement, and membership base, including:

  • Assist Marketing department in designing print and online collateral materials and signage for programs, special events, membership, education and engagement activities, ensuring information is current and branding is consistent
  • Assist Development Department in increasing corporate and institutional memberships, initiating strategic partnerships with the hospitality industry, and supporting collaborative partnerships with local businesses.
  • Assist Marketing Department with keeping the Museum’s social media presence current.
  • Maintain the Museum’s extensive photo database for the Marketing Department
  • Maintain online event calendars, and monitor the Museum’s online profile and reviews
  • Develop and implement visitor surveys, evaluation of data, assessment of the visitor experience. Conduct market research to make informed recommendations for growth, expansion, and improvement
  • Maintain accurate electronic visitor attendance and financial records, assist in analyzing attendance trends and assist in generating quarterly attendance reports

 

BACKGROUND & QUALIFICATIONS:

  • Bachelor’s Degree in Arts Administration, Museum Studies, or other related field
  • Marketing and Graphic Design experience a plus
  • Professional experience involving interaction with the public, preferably in a hospitality/tourism/attraction-like setting
  • Proficiency in Microsoft Office Suite, Google platforms, Facebook/Instagram/Twitter Social Media platforms
  • Working knowledge of Adobe Suite and Mailchimp a plus

 

SKILLS & ABILITIES:

  • Strong customer service, interpersonal and public relations skills; ability to communicate effectively with individuals of varying social and cultural backgrounds, children and families. Knowledge of arts and cultural audiences preferred.
  • Clear and effective verbal/written communication skills
  • Ability to understand and balance priorities, with strong attention to detail.
  • Dependability, flexibility, adaptability and ability to thrive in a dynamic, collaborative team environment
  • Ability to represent the museum with a high level of integrity and professionalism, adhere to museum policies and support management decisions in a positive, professional manner
  • Must be available Saturdays, occasional Sundays and evenings for Museum events
  • Able to go up and down stairs, sustain periods of prolonged standing, and perform occasional lifting of up to 25 pounds
  • CPR certification required (will train)
  • Bilingual (English/Spanish) a plus

 

COMPENSATION: 

This is a part time, 4 day per week, hourly position with commensurate vacation and personal time.

 

Qualified candidates should send a cover letter, current résumé, three references, and salary requirements to: jobs@newportartmuseum.org. No phone calls please.

 

The Newport Art Museum is an equal opportunity employer. For more information about the position and the Newport Art Museum, please visit our website www.newportartmuseum.org. This position is a part-time position with no benefits. Applications will be accepted until the position is filled.

The Newport Art Museum & Art Association, established in 1912, educates and inspires a diverse audience by collecting, preserving, exhibiting and interpreting historic and contemporary visual arts of the highest quality with an emphasis on the rich heritage of the Newport region, and integrates appreciation for the arts and art-making into all its programs. The Museum is fully accredited by the American Association of Museums. UPDATED:  OCTOBER 2017

 


 

Director of Museum Education

 

Summary:

The Newport Art Museum seeks an experienced and energetic professional to lead our Museum Education Department during a time of growth, renewal and exciting projects. The Director of Museum Education is responsible for providing creative and strategic leadership in overseeing all aspects of the Museum’s educational programming, including but not limited to, a year-round tuition-based studio school for all ages and experience levels, extensive community arts education outreach offerings, in-gallery and on-campus interpretive and learning initiatives, the museum studies program for high-school students, teacher resources and professional development materials, assisting the Director of Community Engagement with museum volunteer docent training and public tours, and partnering with nearby Universities and Colleges in developing an accredited Museum Studies program with the Newport Art Museum as the learning lab.

The Museum Education Director ensures seamless execution of these programs through effective operational planning, budgeting, staff supervision and training, program delivery, and follow-up evaluations. The Director works collaboratively and inter- departmentally to generate concepts, content, communications, and funding that will make its programs successful and expand the reach and reputation of the Newport Art Museum and its Coleman Center for Creative Studies.

Reporting to the Executive Director, the Director of Museum Education oversees an administration staff of two, as well as Museum School teaching artists, interns and volunteers.

 

Major Responsibilities:

Establishes short-term and long-term goals and objectives for the Museum Education department in consultation with the Executive Director and other Museum Department Directors

Oversees the development of museum tuition-based education programs that are effective and engaging, meet the needs of diverse audiences, promote the Museum’s mission and vision, and meet or exceed the Museum’s financial goals

Manages the development, implementation and continuous monitoring of the department budget in conjunction with the Director of Finance and Executive Director

Works closely with other Museum department directors to plan, promote, and execute Museum arts education programs that will enhance exhibits, public programs, and donor cultivation efforts

In conjunction with Museum’s Director of Advancement, identifies funding needs, helps prepare proposals as well as final reports, and deepens relationships with various community stakeholders, thereby expanding the Museum's professional connections and visibility on a local, regional, and national level with high schools, community colleges, universities, other museums, and supporters of arts education

Ensures program effectiveness and content quality through monitoring, evaluation, and feedback with adherence to nationally accepted standards

Serves on interdepartmental projects, such as the Arts Campus redesign, Artist-in-Residence program, grant writing, strategic planning, and marketing initiatives

Ensures program effectiveness and content quality through monitoring, evaluation, and feedback with adherence to nationally accepted standards

Ensures program effectiveness and content quality through monitoring, evaluation, and feedback with adherence to nationally accepted standards

Proposes new program initiatives that align with the Museum’s strategic plan

Working with the Museum Education Associate, oversees daily management of education contact and class tuition data base

Hires, trains and supervises museum education staff, interns, and volunteers

Produces the research, writing, and coordinates the distribution of resource materials for arts educators

Assists in planning for meetings of the Board of Trustees and manage the meetings, agenda, goals, and reporting of the Museum Education Committee

Represents the interests of the Museum Education Department in management-level meetings and in meetings of national and regional conferences, staff task forces, work teams, etc.

Performs additional duties as directed

                                                                                                                                        

Education, Skills and Abilities:

Masters Degree in art, art history, education or an advanced degree in museum studies preferred

A minimum of three years experience in managing a successful studio arts education program within a museum, school or community setting a plus

Ability to develop quality, imaginative, and forward-thinking programs and curricula that when appropriate, adhere to Rhode Island’s National Core Arts Standards

Previous participation with community arts outreach programming and working knowledge of effective partnership models to successfully deliver such programs

Demonstrated knowledge of effective personnel and budget management practices

Ability to create and implement both short-term projects and long-range plans

Broad knowledge of the significant thought-leaders and presenters in the field

Exceptional communication, organizational, and interpersonal skills

Special and passionate interest in the place of contemporary art in civic life and a diverse community

An established network of artists, arts teachers, community programmers, as well as public and private school administrators in and around Rhode Island a plus

Willingness to work overtime during special events, facility rentals, heavy visitation, or to meet a deadline

Excellent writing, speaking, organizational, project management, and interpersonal skills

Computer literacy, particularly in word processing, desktop publishing, spreadsheet programs

Strong passion for the mission of The Newport Art Museum

Must have a valid driver’s license and be willing to travel

 

To Apply:

Please include a cover letter, current résumé, and three references. No phone calls please. All requests should be emailed to: jobs@newportartmuseum.org, with “Director of Museum Education” in the subject line. This is a full-time position with benefits. Applications will be accepted until the position is filled. 
The Newport Art Museum is an equal opportunity employer.

The Newport Art Museum & Art Association, established in 1912, educates and inspires a diverse audience by collecting, preserving, exhibiting and interpreting historic and contemporary visual arts of the highest quality with an emphasis on the rich heritage of the Newport region, and integrates appreciation for the arts and art-making into all its programs. The Museum is fully accredited by the American Association of Museums.